RTasks access is granted on a user-by-user basis, and can be configured to work in one of two ways for your organization:
If your users all have email addresses, these email addresses can be setup as usernames for your users in RTasks. This is our recommended approach as it gives your users the option to reset their own RTasks.net passwords should those passwords be forgotten, as well as gives your users the option to use 2-Step Authentication(an additional security feature) when they login.
Staff email addresses will only be used by Residex for the following purposes:
- Sending Alerts when enabled (Alerts will include general updates on a variety of subjects specific to each user, and will never include Protected Health Information).
- May be used to send communications from the ResiDex Support team.
"Username" Based Login
If you prefer your users not be required to have an email address to log into RTasks, we can set up your database to handle logging into RTasks with a normal username instead of an email address. The only requirement for this approach is that each username will have to be unique amongst ALL RTasks users including users who are not part of your organization.