When a resident is discharged or moves out and has a credit balance on his/her account, you can do a "Refund" adjustment. A refund adjustment will actually INCREASE what the resident owes so you can apply any remaining unapplied payments to the invoice.
Enter a Refund Adjustment:
- Start at the adjustment screen
- Enter the adjustment like any other adjustment but enter the amount as a -$ amount
- The -$ amount will INCREASE what is due for that invoice
- Once you apply the adjustment, you can apply the unapplied payment to bring the balance to zero