Resetting a User's Password(s)
If a user forgets their password to log into Desktop ResiDex, a user with Staff Role 15 - can reset their password.
Reset a Password
- From the Staff Tab in ResiDex, open the Resident profile of the staff member for whom you wish to reset a password
- To reset this user's ResiDex password, click the "Reset 1 Step Pwd" button
- To reset this user's RTasks.net password, click the "Reset RTasks Password" button.
- Press OK to confirm.
- If the campus has the "Default Password" setup, a confirmation will appear that displays the temporary password
- If no default password is setup, a screen will pop up to create a temporary password
- Communicate this information to the staff member so they can now login