Adjustments Overview

When you are using ResiDex to record payments there are times when a payment does not match the invoice exactly.  There may be times when refunds or adjustments need to be made.  We will outline a few scenarios and suggestions on handling theses cases.

Creating an Adjustment Charge Line

If you bill "multiple payers" there may be a time when you need to create a charge line for a past invoice. You would only need to do this if you find out after the invoice was posted that another payer is going to be paying on that invoice.  If that is the case, you will need to add a payer line which will add a "payer charge line" all  with a $0.00 amount so an adjustment can be applied to it.

Entering Adjustments

Adjustments are done when:

  • The facility is using the Accounts Receivable component of ResiDex
  • Statements were generated and distributed for the resident
  • Credits or debits need to be made on a previous month's charges

Payments and Adjustments

When looking at aging reports or the resident's "account overview",  a credit and debit may be visible on two different months or invoices.  This is typical due to one of the following reasons:

  • An invoice was paid in full and an adjustment to DECREASE the charges was later applied
  • An invoice was billed and later adjustments were applied to decrease the invoice and left a credit on the account.

While the balance on the statement and aging are accurate, many people like to "clean up" the account overview/aging.

Refund Adjustments

When a resident is discharged or moves out and has a credit balance on his/her account, you can do a "Refund" adjustment.  A refund adjustment will actually INCREASE what the resident owes so you can apply any remaining unapplied payments to the invoice.