Resident Rate Setup

Specify Resident Billing Option

ResiDex allows for two different options for billing residents:  Care Package or Fee-for-Service

  1. Care Package- residents are assigned to a level of care based upon their needs, and billed for the services included in that Care Package.  They may also receive and be billed for additional services that are NOT included in the Care Package.
  2. Fee for Service- residents are billed based upon the services received. Services can be pre-set in the Global Service List as
    1. Fixed Rate (e.g. Room clean $25.00)
    2. Variable Rate - based upon the time spent and the provider doing the service (e.g. $9.00/15 min)
    3. Fixed Count - (e.g. number of  laundry loads @ $9.00/load)
    4. Fixed Month - like fixed rate above, except this is a monthly amount 
    5. Fixed Month Prebill - Fixed month, as above, but pre-billed, not post-billed

Specify Resident Billing Option:

  • The billing option is set for each resident under the “Resident > Billing” tab in RTasks

Care Package

  • Each service is preset, specifying whether it is included in the care package.  This can be set from the Global Service List.
  • Services can be marked as "included in package" or "Billed per service" when added to the resident service plan

Fee for Service

  • Every service is billed based on the charge type for that service, as set in the Global Service List

Resident Rent Setup

A resident can have one rent amount. These are selected in the People > Resident > Billing option in RTasks. The options you will see will be based on what rent you have selected for that unit/room number.

Resident CUSTOM Rent Setup

A resident can be assigned only one rent amount. These are selected in the People > Resident > Billing option in RTasks. The options you will see are based upon what rent you have selected for that unit/room number. If your facility uses "Custom" rents, you can simply set up a rent type of "Rent" with any default amount.  When selected for a resident, you will simply type in the custom rent amount.

Note: In order to use this feature, a ResiDex Support staff will turn on the campus configuration option: Allow Editing Rent Amounts per resident.  Please contact ResiDex support for assistance.

Resident Care Package

When preparing  for Care Package billing, you must ensure the basic setup is complete.  To verify your billing is accurate, each step - from setting up rates to indicating which services are included in the package - must be completed.

Resident CUSTOM Care Package

When preparing  for Care Package billing, you must ensure the basic setup is complete.  To verify your billing is accurate, each step - from setting up rates to indicating which services are included in the package - must be completed.  If your facility uses "Custom" care package levels, you can simply set up a "Custom Package" with any default amount.  When you select it for a resident you will type in the care package amount.

Note: In order to use this feature a ResiDex Support staff will turn on the campus configuration option: Allow Editing Package Amounts per resident.  Please contact ResiDex support for assistance.

Resident Supplemental Packages

A Supplemental Package is a service or set of services that can be setup and billed to selected residents, typically at a daily or monthly rate.  Supplemental packages can be applied whether the resident is on the billing option Care Package or Fee-for-Service.  Examples might include:

  • Cable or telephone fees
  • Escort package fees
  • Med management fees
  • Garage rental

A resident can have one or more supplemental packages. These are selected for each resident by navigating to the Resident Profile > Billing option in RTasks.

Resident Rate Schedule

After the rate schedule is setup you can now select it for the appropriate resident(s). To save time, you can specify a "default" rate schedule for each campus so any new resident will automatically be on the correct rates.

Billing Contacts

There are times when a family member wishes to receive the statement or invoice instead of the individual living at the facility.  This document will explain how the invoice "mail to" is determined.