The ResiDex support team most often is able to troubleshoot questions and issues by logging directly into a given database. They may request initials of a given resident, date ranges, report names, or other details specific to the issue.
On occasion, support staff require users to send pdf copies of documents or reports. In order to send these sensitive documents securely, we will ask that you use the Firefox Send feature. Firefox Send offers free, encrypted file transfers from any browser. Encryption means your data is kept secure.