Troubleshooting

Resetting Staff Passwords

For security reasons, the ResiDex Support team cannot reset your rtasks.net password in most circumstances. Staff who need their passwords reset will be directed to contact their supervisor / on call nurse.

If someone uses their email address to sign into RTasks, they can reset their own password with the 'forgot my password' link from the login page.

Supervisors can reset a user's password for them relatively easily following the steps below.

Get Help: Ring Central Meeting

If you need help from one of our Support Team Members, they may ask you to "join a meeting".  What does that mean? It means that we will be able to see your screen and control the keyboard and mouse with your permission.  We use an online meeting tool to help troubleshoot an issue and perform training. 

Get Help: GoToMeeting

If you need help from one of our Support Team Members, they may ask you to "join a meeting".  What does that mean? It means that we will be able to see your screen and control the keyboard and mouse with your permission.  We use an online meeting tool to help troubleshoot an issue and perform training. 

Date Calculator

Do you need to know the "Next scheduled date" for a service?  Every computer with a calculator should have this feature built right in!