User Troubleshooting

Resetting Staff Passwords

For security reasons, the ResiDex Support team cannot reset passwords in most circumstances. Staff who need their passwords reset will be directed to contact their supervisor or the nurse on-call.

Users who have an email address to sign into RTasks can reset their own password with the 'forgot my password' link from the login page.

Supervisors can reset the password for staff with usernrame logins by following the steps below.

Delete Saved Passwords is a website application, which means it is accessed through a Web Browser.  The web browser you use (Google, Firefox, etc...)  may offer to "Save your password?" as the user is logging in.  If you press "Yes", any user can log into RTasks under your credentials. It is very important that you do not  save your RTasks password on a device that other people are using.

If you save your credentials, this document outlines how to delete saved passwords (from all websites) Google Chrome, Internet Explorer, and Fire Fox browsers.

Login History

The Login History view, accessed from the Staff Profile, can be helpful in understanding a staff person's RTasks use, and assist in troubleshooting. 

Users with Staff Role 14 Staff Data Entry can view Login History.