Each RTasks user is responsible for maintaining a secure password, documenting in RTasks only under their own login, and observing HIPAA Privacy practices.
New RTasks users will be entered into RTasks as staff users and provided security access on a need-to-know basis. The Supervisor will create a username and a temporary password that can be supplied to the new employee.
The new user will go to the RTasks login page at www.rtasks.net and use the username and temporary password to log in. They will then be taken to a second screen and allowed to create their own unique password. This password must:
- be at least 8 characters in length
- be significantly complex enough to avoid compromise.
Once their new password has been successfully created, they will be asked to login again using the username and the new password.
Users can change their own passwords at any time. Navigate in RTasks to the dropdown menu beneath the user name > Settings > Account Security.
Select Change your Password to enter a new password, enter a second time to confirm, and then enter your previous password.
You will have reset your own password!
Two Step Verification
Two Step Verification adds additional safeguards to your account, requiring the use of both password and email. To setup 2-step verification, navigate from the dropdown screen beneath your name > Settings > Account Security > Setup Two-Step Verification.
Put a check in the box and enter your current RTasks password and hit Save.
An email will be mailed to you at that email address from Residex, providing you with a 5-digit code. Retrieve the code and enter it into the sppropriate field.
Users have the option of checking the box to "remember" this device, OR resend the code if needed.
Resetting passwords should be done by a facility supervisor who has access to the Staff Profile, but is also familiar with the employee requesting a password reset.
Navigate to People > Staff > and the staff person's profile. Click on the Reset Password button located in their profile.
This simply creates a new temporary password for the employee, allowing them to login and create another unique password.