Resetting Staff Passwords

For security reasons, the ResiDex Support team cannot reset your password in most circumstances. Staff who need their passwords reset will be directed to contact their supervisor / on call nurse.

If someone uses their email address to sign into RTasks, they can reset their own password with the 'forgot my password' link from the login page.

Supervisors can reset a user's password for them relatively easily following the steps below.

Resetting an RTasks Password

  • Go to People > Staff, and open the Staff Profile of the individual whose password you wish to reset.
  • Click on the "Reset Password" that sits just beneath the employee picture
  • A default temporary password will appear / you may override this if you wish. 
  • Press Save! The user can now log in with the temporary password you have provided, and will be prompted to reset it upon their next login.