Resetting Staff Passwords

Notes about User Password Management

  • For security reasons, the ResiDex Support team cannot reset passwords.
  • Staff who need their password reset will be directed to contact their supervisor or the nurse on-call.
  • Users who use an email address as their username can reset their own password with the 'forgot my password' link from the login page.
  • Authorized users can reset RTasks logins by following the steps below.

How to reset an user's RTasks password

  • Go to Profiles > Staff, and open the Staff Profile of the individual whose password you wish to reset.
  • Click on the "Reset Password" that sits just beneath the employee picture
  • A default temporary password will appear;  you may also overtype this to create a temporary password of your choosing. 
  • Press Save! The user can now log in with the temporary password you have provided, and will be prompted to reset it upon their next login.