RTasks User Management

RTasks: Delete Saved Passwords

RTasks is our web browser-based charting tool.   The web browser you use (Google, Firefox, etc...)  may offer to "Save your password?" as the user is logging in.  If you press "Yes", any user can log into RTasks under your credentials. It is VERY IMPORTANT that you do NOT save your RTasks password on a device that other people are using.

If you save your credentials, this document outlines how to delete saved passwords (from all websites) Google Chrome, Internet Explorer, and Fire Fox browsers.

Setup RTasks Access

RTasks access is granted on a user-by-user basis, and can be configured to work in one of two ways for your organization:

Email-Based Login

If your users all have email addresses, these email addresses can be setup as usernames for your users in RTasks. This is our recommended approach as it gives your users the option to reset their own RTasks.net passwords should those passwords be forgotten, as well as gives your users the option to use 2-Step Authentication(an additional security feature) when they login. 

Staff email addresses will only be used by Residex for the following purposes:

  • Sending Alerts when enabled (Alerts will include general updates on a variety of subjects specific to each user, and will never include Protected Health Information).
  • May be used to send communications from the ResiDex Support team.

"Username" Based Login

If you prefer your users not be required to have an email address to log into RTasks, we can set up your database to handle logging into RTasks with a normal username instead of an email address. The only requirement for this approach is that each username will have to be unique amongst ALL RTasks users including users who are not part of your organization.

Limited Resident Access

ResiDex's "Limited View of Residents" feature allows certain staff to have RTask access limited to only one or a few residents. This is helpful if you have an outside agency that needs to view information or chart services for individuals, but for whom you would not want to give access to all residents.  Examples might include hospice workers, consultant physicians, therapists, or Medicare/skilled nursing providers.  This can be managed either from desktop Residex or RTasks.

Note:  To ensure compliance with aspects of the HIPAA Privacy Act, each provider should be added to the Staff list by personal name, not as a "XYZ Hospice" provider or "ABC Clinic", even if they represent the same agency or clinic.  Each person should be entered as staff and create their own unique login. Some users may opt to create a provider type 'consultant' that will differentiate these users from staff.   To add a provider type, contact Residex support staff.

Resetting a User's Password(s)

If a user forgets their password to log into Desktop ResiDex, a user with Staff Role 15 - can reset their password from Desktop Residex.  

RTask passwords can be reset by users themselves (if they have email user names) or by users with Role 15 either from desktop Residex or RTasks.

RTasks Staff Supervision

Staff Supervision in RTasks is a feature that permits the nurse to document and track direct supervision of unlicensed staff performing a delegated skill or service, a state requirement in many settings.  Even if not required, some providers may consider it a best practice to document supervision of unlicensed staff.  Once a staff supervision has been marked complete, users will be prompted for the next due date;  once entered, nurses can receive a notification or reminder to perform the next scheduled supervision.


RTasks Troubleshooting

When using RTasks charting, internet access and connectivity are important.  We offer some suggestions for troubleshooting issues related to internet connectivity.

RTasks: Staff Notes

Supervisors often need to document staff-related attendance issues, conversations, disciplinary actions, etc... in the staff record.  Staff Notes in RTasks allows users with Role 14 (Staff Data Entry) to view and enter staff data in RTasks and users with Role 16 (Edit Staff Notes) to easily enter notes directly into the staff record as well.